About Riice
What are customers saying about Riice?
I don't mean to brag, so I'll let them do it for me. These are my ten latest reviews, unfiltered and all from verified buyers, with a 4.95-star average so far.
What inspires your designs?
Your younger self, mostly. I design the kind of pieces you'd have saved all your pocket money for as a kid, made to wear every day now that you're grown up.
And then there's my muse: my 90-year-old grandmother. She's witty, loves color, lives in a house that's entirely pink, and has never cared what anyone else thinks. That's exactly how I want wearing my jewelry to feel.
Is Riice legit?
Absolutely! But, to be fair, that's what a liar would say too. Riice has been around for six years, shipping from Rotterdam to all over the world. Every review on my site comes from a verified customer, and together they average 4.95 stars. Still have a question before you order? Send me a message through the chat or at hello@ri-ice.com. I'm always happy to help.
Is your jewelry fast fashion?
Not at all. Everything is made in small batches and released in limited drops. Designs stay around until they sell out, not just for one season, because they're meant to be worn and loved for years.
Who is your jewelry for?
Anyone! I design for the inner child in all of us, so whatever your age or style, if you love a bit of color and fun, you belong here. My muse is 90, after all.
Will a sold-out piece come back?
It depends on the style. Some pieces come back, and others are gone once they're gone. Want to be the first to know? Sign up for a restock alert on the product page, and you'll get an email as soon as it's back.
Where can I see new drops first?
Sign up for my newsletter! Subscribers get 24-hour early access to every new collection, restock and sale.
Orders & discounts
How can I get 10% off?
Sign up for my newsletter below, and a discount code for 10% off your first order lands straight in your inbox. You'll also get 24-hour early access to every new drop and every sale, so you can shop before anyone else.
My discount code isn't working. What now?
Double-check the spelling, with no extra spaces. Only one code can be used per order, so if you've already added one, a second won't work. Still stuck? Chat with me via the chat bubble at the bottom of this page, or email me at hello@ri-ice.com and I'll take a look.
Shipping
Where do you ship to?
Worldwide! I ship from Rotterdam, NL to wherever you are.
When will my order ship?
Most orders leave within 1 to 3 business days. Made-to-order and made-to-size pieces are made just for you, so they take a little longer: 5 to 15 business days before they ship.
I need my order sooner. Can you help?
Send me an email at hello@ri-ice.com before you order and tell me when you need it by. I'll do my best to make it happen.
How much is shipping to the US?
Shipping is $9.95, and free on orders over $250.
How long does delivery take?
All parcels travel with PostNL. Once your order has shipped, delivery usually takes 5 to 20 business days. Parcels sometimes spend extra time in customs, which can occasionally stretch delivery to a month. I know waiting is no fun, and I'm always happy to help you keep an eye on your parcel.
Will I get tracking?
Always! You'll receive a tracking link by email as soon as your parcel is on its way.
Will I pay customs or import duties?
Nope! All duties, taxes and fees are already included at checkout, so there are no surprise bills on delivery.
My parcel is late or seems lost. What now?
Please email me at hello@ri-ice.com with your order number. I'll contact PostNL, find out where your parcel is and keep you updated. Most of the time it's just taking the scenic route. If it really is lost, I'll send you a replacement as soon as PostNL confirms it.
Can I change my shipping address?
Yes, as long as your order hasn't shipped yet. Just email me as soon as you can. You can also have your order sent to a different address in the US, which is handy if it's a gift. Please double-check your address at checkout. If a parcel comes back to me because the address was incorrect or incomplete, I'll send it out again once it's back with me.
Returns & exchanges
Can I exchange my piece?
Of course! You send your piece back, and I'll cover the shipping on your new one. Spotted something else you've been eyeing? Add it to the same parcel and it ships with your exchange at no extra shipping cost.
Can I exchange a made-to-size piece?
Made-to-size pieces are made just for you, so they can't be returned. If the fit isn't right, though, I'm happy to adjust it for you.
What's your return policy?
If something isn't quite right, you can return it within 14 days of receiving it, as long as it's unworn. A few pieces can't be returned: earrings and other piercing jewelry once the seal is broken, custom pieces, made-to-size pieces, gift cards and sale items.
How do I start a return?
Just email me at hello@ri-ice.com with your name and order number within 14 days of receiving your order, and I'll reply with the next steps. Once you've let me know, you have 14 days to send your piece back.
Who pays for return shipping?
Return shipping is at your own cost. Please use a tracked service so your parcel finds its way back to me safely.
Why can't I return earrings?
For hygiene reasons, earrings and piercing jewelry can't be returned once the seal is broken. If you change your mind before opening them, you're welcome to send them back sealed.
How should I pack my return?
You don't need the original shipping box, but please include the jewelry boxes and pouches your piece came in. Pack everything with care so it arrives safely.
When will I get my refund?
I process refunds as soon as your return arrives and I've checked it. You'll get an automatic email once your refund is on its way. Your bank usually takes a few days to show it, but it can take up to a few weeks. The import duties included in your purchase price aren't refunded.
What if my item arrives damaged or faulty?
I'm so sorry if that happens! Just email me at hello@ri-ice.com with your order number and a few clear photos or a short video of the issue, and I'll send you a replacement. Occasionally I might ask you to send the piece back first. If so, I'll cover the return shipping.
Something's not quite right with my piece. What now?
I'm in the happy-making business, so if your piece isn't making you smile, I want to know. Send me an email at hello@ri-ice.com with your order number and a few photos, and we'll figure it out together.
Sizing & fit
How do I find my ring size?
My ring size guide walks you through it step by step, and it'll help you choose if you're between sizes.
Can my ring be resized?
Unfortunately not, so it's worth double-checking your size before you order. If your ring doesn't fit, you can exchange it within 14 days, as long as it's unworn.
Can I get a necklace or bracelet in my size?
Yes! All beaded necklaces and bracelets can be made to size. Just leave your preferred length in the note box in your cart, and I'll make it just for you. Made-to-size pieces ship within 5 to 15 business days. Because they're custom, they can't be returned, but I'm happy to adjust them if the fit isn't right.
Are your earrings for pierced ears?
Yes, all my earrings are for pierced ears.
Materials & care
What materials do you use?
Every product page lists exactly what that piece is made of, so you'll always know what you're getting.
Is your jewelry nickel-free?
Yes, all of it! All my jewelry is nickel-free, so it's kind to sensitive skin.
How do I take care of my jewelry?
My care guide has everything you need to keep your pieces happy and shiny.
Gifting
Looking for a gift?
The mood ring set is a guaranteed crowd pleaser. It comes in a velvet and crystal jewelry box, so it's ready to gift straight away.
Can I send my order as a gift?
Absolutely! Each product page shows exactly how that piece is packaged, and prices never appear on the packaging, so you can send it straight to the lucky person.
Every order comes with a sticker sheet and handwritten note, so if you'd like me to write something to the receiver, let me know in the message box in the cart.
Celebrating something special?
Tell me! Leave a note in the message box in your cart, whether it's a birthday, an anniversary or just because, and I'll add a little something extra to your parcel.
Contact & collaborations
How do I get in touch?
Send me an email at hello@ri-ice.com or a DM on Instagram at @riice.studio. I love hearing from you! I usually reply within 1 to 2 business days, though it can take a little longer during busy periods like the holidays.
Do you do wholesale?
Yes! I'd love to hear from you. Email wholesale@ri-ice.com with a bit about your shop.
Can we collaborate?
I'm always open to fun ideas! Email hello@ri-ice.com and tell me what you have in mind.
Still have a question?
Let me know how I can help you below, and I'll get back to you soon.