Refund policy

Riice products are designed for smiles, so if your order doesn't spark joy please send me a message so I can fix it. You can contact me via the contact form or email me at hello@ri-ice.com. 

If you change your mind and want to return or exchange an item, I keep a 14-day return policy. Please let me know if you wish to return or exchange your purchase within 14 days after receiving your order.

Please note that original shipping charges are non-refundable.

Only items that are returned in the original packaging and show no signs of wear can be refunded. 

Please ship return packages within 14 days of receiving your order, anything outside of this will not be accepted. Riice will deduct any import tax and duties for non-EU return shipments from the refund amount.

Riice is not liable for any lost returns. 

All sales of discounted items, custom orders, and earrings or other piercings are final and cannot be returned or exchanged.